Thats My Door Warranty Policy

At Thats My Door, we are dedicated to producing iron doors that reflect superior craftsmanship, durability, and long-lasting performance. To support this commitment, we offer the following limited warranty coverage.

Paint Finish Warranty — 2 Years

Thats My Door warrants that the painted finish on our iron doors will not peel, blister, or fail due to defects in workmanship for a period of two (2) years from the original delivery or pickup date.

Welds & Structural Integrity — 5 Years

Thats My Door warrants that all welds and structural components will be free from defects in workmanship that would affect the ordinary and intended use of the door for a period of five (5) years from the original delivery or pickup date.

Repair Coverage Limits

If Thats My Door determines that a product contains a defect covered under this warranty, we will cover repair costs up to a maximum total of $500.

• This coverage limit applies in total, not per incident or issue
• Any repair costs exceeding $500 are the responsibility of the customer
  

What Is Not Covered

This limited warranty does not cover:

• Normal aging, weathering, or wear and tear from use or environmental exposure
  
• Variations in texture, color, or finish resulting from the handcrafted nature of our products
• Doors sold as “as-is” or final sale items
• Locks and locking mechanisms (covered by their respective manufacturers, such as Schlage, Kwikset ect.)
• Glass Components
• Damage resulting from improper installation, misuse, or lack of maintenance
• Damage occurring during shipping (see Shipping Policy for carrier liability)

Doors exposed to direct water contact, including cleaning with a garden hose or pressure washer, are considered improperly maintained and are not covered under this warranty.

While Thats My Door door's are built for long-lasting durability, they are not designed to be storm-rated. For homes located in extreme weather conditions, we recommend our optional Thermal Break feature to help improve insulation and enhance performance in both hot and cold climates.

Installation & Maintenance Requirements

This warranty is valid only if the doors are properly installed by a certified contractor and used and maintained in accordance with Thats My Door installation and care guidelines.

Examples of issues not covered under warranty include:

• Damage such as bubbling paint, door bowing, or scratches around the lock area is typically the result of improper installation and is not covered under this warranty.
• Installation and maintenance guidelines are available upon request or on our website.

Shipping-Related Damage

Damage occurring during shipping is not covered under this warranty.

Thats My Door carefully packages and inspects all products prior to shipment. However, delivery is handled by third-party freight carriers(Fedex, UPS Ect.). Any shipping damage must be noted and reported directly to the carrier at the time of delivery.

Warranty Contact Information

For warranty inquiries, please contact:

Thats My Door

help@thatsmydoor.com

1242 E Mission Blvd

Pomona, CA 91766

909-837-0317